Travel Information

Terms and Conditions

Please review these Terms and Conditions thoroughly. They outline our mutual responsibilities and form the basis of your agreement with us.

In these Terms and Conditions, “you” refers to the person making the booking and all individuals listed on the booking voucher, including anyone added or substituted at a later date. “We,” “the company,” and “us” refer to Samora Africa Safaris.

If circumstances beyond our reasonable control arise, these Terms and Conditions may be amended as necessary to address those circumstances.

1. Communication with Us

A. All communication with Samora Africa Safaris during the booking process will be via email, phone calls, WhatsApp, or any other official company social media platform.

Our official email addresses are info@samoraafricasafaris.com and samoraafricasafaris@gmail.com.

Our official telephone number is +256 771 190026. This number is also available on WhatsApp, Telegram, and Signal.

B. The company accepts no responsibility for any losses incurred due to noncompliance with the communication procedures outlined in Section 1(A).

2. Booking Confirmation and Payment Terms

A. Once you decide to travel with Samora Africa Safaris, we will provide an invoice showing the total agreed tour price. You will pay the required deposit as specified in the invoice. Once the deposit has been made, we will provide a booking statement outlining your reservation details.

B. Your booking with us is confirmed upon receipt of full payment for gorilla and chimpanzee tracking permits plus a deposit of at least 30% of the remaining tour price. The 70% balance is due 30 days before the safari start date. For packages without primate tracking, a 30% deposit is required.

C. For safari packages booked less than 60 days before the start date, full payment of the total tour price is required unless otherwise agreed upon in writing via email.

D. Payments should be made directly to the company’s account via bank transfer, RTGS, or cash deposit. Online payments may also be made through our payment partners, such as Pesapal. A transaction charge of approximately 3–4% applies to online payments, is not included in the tour price, and is payable by you.

E. All tour quotes are provided in USD, and payments should also be made in USD. All transaction charges, including bank and transfer fees, are the client’s responsibility.

F. Any additional costs incurred during the safari, including optional activities and additional services, must be settled immediately upon request.

G. Modifications to confirmed bookings are subject to availability and may attract additional charges. Requests for significant changes made within 21 days before the safari departure date may not be accepted.

H. The company reserves the right to adjust quoted prices if necessary to ensure the successful execution of the safari. Price adjustments may result from changes in government or tourism regulatory fees and taxes, as well as price increases from our service providers.

I. Samora Africa Safaris reserves the right to decline a booking or cancel a safari at its discretion. In such cases, the company will refund your deposit in accordance with its refund policy.

3. Cancellations by You or Us and Associated Refunds

3.1 Cancellation by You

If you or any member of your group wishes to cancel, please notify us in writing. The cancellation will only be effective once we receive your written confirmation by email.

The following cancellation charges and corresponding refund terms apply:

A. Fully Paid Trip

• 60+ days before departure: 40% cancellation charge.
• 31–59 days before departure: 40% cancellation charge.
• 1–30 days before departure: 100% cancellation charge.

B. Deposit-Paid Trip

Cancelled bookings secured with a deposit are subject to a 100% cancellation charge on the deposit, with no refund of the deposit.

Note: Payments for gorilla and chimpanzee tracking permits are made directly to the government’s consolidated fund. Refunds for these permits are subject to the government’s stringent terms and conditions, making the permit fees generally non-refundable.

Any refund on amounts paid in addition to the primate tracking fees will be calculated after deducting any payments already made to service providers before the cancellation request.

3.2. Cancellation by the Company

A. The company may cancel a booked safari only in unavoidable circumstances, such as natural disasters, epidemics, political instability, or any other event constituting Force Majeure, that makes the execution of the safari inadvisable or impossible.

In such cases, we will offer you a comparable alternative safari. If the alternative safari is more expensive, you will be responsible for the additional cost.

B. If you choose a refund instead of the alternative safari, the company will process the refund, subject to deductions for non-refundable permit fees (where applicable) and any expenses already paid to service providers before the cancellation.

C. The company will not be liable for any additional expenses, costs, or losses you may incur as a result of the cancellation. We strongly recommend securing travel insurance to cover such unforeseen circumstances.

4. Reduction in the Duration of the Safari

If you or any member of your group chooses to shorten the safari from the originally booked duration, applicable cancellation fees will apply.

5. Management of Safaris

A. We carefully select our service providers. Nevertheless, we cannot be held responsible for the acts, omissions, errors, or failures of independent third-party providers, including but not limited to transporters, restaurants, and accommodation providers.

B. We aim to provide you with exceptional wildlife encounters. However, due to the unpredictable nature of wildlife, we cannot guarantee sightings of specific animals, particularly rare species.

C. While we ensure that all vehicles are properly maintained and roadworthy, we cannot be held responsible for mechanical breakdowns, delays, or any resulting inconvenience.

D. We cannot be held responsible for loss of or damage to personal property, or for injuries arising from circumstances beyond our reasonable control. We strongly recommend securing appropriate travel insurance to cover such unforeseen situations.

6. What’s Expected of You

A. You must ensure that you have all necessary travel documents required by the countries you visit. We recommend consulting your travel advisor or the relevant authorities for specific entry and travel requirements.

Please note that we shall not be responsible if you are denied entry or are unable to remain in any destination country due to failure to meet its requirements.

B. You must always follow the safety instructions provided by our guides and park rangers and refrain from any interactions that could endanger you, other guests, or wildlife.

The company shall not be responsible for injuries resulting from failure to follow safety instructions or from participating in activities contrary to the guidance provided.

C. Please inform the company of any dietary restrictions or relevant medical conditions at the time of booking so that appropriate arrangements can be considered.

D. During your safari, you must behave responsibly and respectfully toward our staff, guides, local communities, other guests, and the environment.

The company reserves the right to terminate the safari immediately if your behaviour is seriously disruptive, disrespectful, unlawful, or poses a risk to people, wildlife, property, or the successful operation of the safari.

7. Dispute Resolution and Applicable Jurisdiction

In the event of a dispute, the parties will first seek to resolve the matter through mutual negotiation. If the dispute cannot be resolved amicably, the matter may be referred to the courts of competent jurisdiction in Uganda.

These Terms and all contracts and tour packages booked with the company shall be governed by the laws of Uganda.